I wish I had read this thread before but then we tend not to check on things like this until after the event.Īnother thing is, after being asked, I told Telstra the caller's name was Sam and he said the names they use begin with one of three initials, which I won't reveal here in case the Hackers see this message. and Medicare will send me a new updated card.
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Of course I also changed my password on other sites such as PayPal and eBay, etc. The Police advised me to report the occcurrence it on the ACORN site (Australian Cybercrime Online Reporting Network) which I did. I also called the Transport Department regarding my Driver's Licence and they told me to report it to the police as they needed to report it to the Transport Department. He suggested I set up a password to ask the caller what it is, not the password I use to log in but a phone password for the caller to tell me, in order to confirm they are genuinely from Telstra. I then called Telstra and they confirmed it was not them, they never make these type of calls.
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However, I immediately called my bank and they have frozen my accounts until they send me a new password for online banking. Foolishly I went through the motions as they seemed so convincing. Don't make the same mistake I did on entertaining callers as such. So just a warning to our Telstra community. I called up a Telstra consultant and she affirmed me that they will never call a customer for technician support - the customer has to make contact with Telstra first. They said they were calling from North Ryde NSW. But when I saw the website that opened up it confirmed - this was definitely not from Telstra. I had doubts with it right from the beginning but still followed instructions as she was adamant she was from Telstra. She asked me to click on Join Remote Control Session which i clicked and then decided not to go ahead with it. She then told me to put in in the run window and press enter which I did and it opened up to a website. A list of ports were shown on screen and she read out some digits to confirm they were correct on my screen which they were. It was to open up the command window (from run - which is control and the window symbol) then asked me to put in a few other commands. She got me to get on my laptop (runs windows) and gave me a few commands to put in. One guy saying he was the supervisor and the next a lady who claimed she was a technician support. I asked for his employee ID and he put me through to 2 people.
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Just letting our community know - yesterday I received a call from a caller claiming that he was a Telstra rep and that they can see there are hackers trying to get on to my computer.